After receiving many visitors about KLM’s customer service problems regarding baggage, here is a run down of what to do if your bags are stolen or delayed as well as baggage travel restrictions.
The basics: Baggage Allowance
Baggage allowance for any airline is a nightmare. Each region, country, airline has restrictions so who the hell knows what to do. Go with your airline you begin travel with. First thing to know with KLM, they don’t give a rat’s ass if your a Delta Platinum Elite, Elite Plus or any other high ranking frequent flyer status. Truly KLM sucks on service, especially service to their loyal members.
KLM Hand baggage:
1 piece of L55 x W25 x H35 cm MAX WEIGHT total (bag plus accessory) 12KGs
PLUS one Accessory allowance of: Briefcase, Camera, Walking stick, Umbrella, Small laptop
Business class travelers get a slightly larger allowance.
KLM Checked Baggage Allowance:
It’s a mess with this one so check out this nasty chart.
You must file the appropriate paperwork at the arrival destination and it’s called the Property Irregularity Report (PIR) and a photo is below. This must be done within 21 days of your arrival, otherwise your claim is null and void. Give KLM service all the information, passport copies, contact information, and contents of the bags in case customs clearance is required.
Retain all copies of information you give to KLM.
For each day your bag is delayed, you are entitled to a shopping allowance. In the US it is $50/day and in Europe it is 100EUR. Check the information paperwork KLM gave you. You will send those receipts to KLM, so email them!
If your bags are delayed for more than three days:
You should have already file a PIR and have a reference number. Now of course your bags are totally gone so there’s more paperwork.
Go here: http://www.klm.com/travel/nl_en/forms/bif.htm
To file Receipts with KLM
Case number: You need to get a number assigned, do this as soon as possible that baggage is stolen
Claim Information required:
Specification and/or receipts of the missing cards and the first needs items purchased.
local bank account details which need to include the 4 digit clearing number and your account number. Please note that our system does not currently permit payments to international bank accounts or the use of IBAN and/or SWIFT numbers.
Send information via an attachment to your e-mail, but the system does not accept e-mails & attachments greater than 3MB.
OR mail the receipts and information to:
P.O. Box 69370
Tel: 08 587 99 747
Fax: +31 20 588 8250
I have to add a couple photos of my claims so you can see a sample. If I should any information here, let me know.
DISCLAIMER: I am NOT KLM airlines. I am not affiliated with KLM or Skyteam in any way (except for being a private traveler on Delta and Air France). I do not work with or know anyone at KLM. If you have problems with KLM, you must contact them yourself.