Comments on: Why KLM is [maybe] the Worst Airline

By: bryan

bryan — Sat, 07 Jan 2012 13:59:43 +0000

I was still in the airside area of the airport terminal, pointing at the airplane I had just gotten off, telling the KLM staff (including stewardesses from the plane) that my MP3 player was still on it, in the flap in Seat 9B. They refused to do anything. “Maybe it will turn up at lost & found,” was their advice. Of course it didn’t.

Now I am trying to get the airport tax back for a flight that I booked with them but didn’t fly on and they are ignoring me and/or directing me to their disastrous website. Missed a flight once with SAS and the money was deposited in my account THE NEXT DAY.

I have lived in Holland, it’s normal that customer service is absolutely rubbish in Dutch culture.

By: Harris Faigel

Harris Faigel — Thu, 03 Nov 2011 17:19:33 +0000

KLM managed to lose our bags on both the outbound and inbound flights from the US to South Africa via AMS. Worst service we’ve experienced in over 50 years of flying.

By: Jordan Lawrence

Jordan Lawrence — Wed, 16 Mar 2011 19:56:55 +0000

On a recent trip to Australia they (KLM) served me a “vegetarian meal” comprising of a chicken salad!! i was not impressed as I only realised after eating a couple fork fulls (tired and all) – that was the first time I had eaten meat in years… was there an apology? no prizes for guessing the answer – “you should have ordered a Vegetarian meal” – I F((()))_ng did order a Veggie meal, go check! “Oh yes you’re right” I don’t know what happened…
Rude staff with no sense of customer service – GO AIR MALYASIA – way better!

By: Emery

Emery — Tue, 04 Jan 2011 18:43:16 +0000

I’ve always had really good experience with KLM. I think it’s all about how uptight the individual employee is. I remember having to catch a connecting flight taking me to Sweden from Orlando that I was supposed to catch had already taken off 10 minutes after getting at the airport. I freaked out but the KLM guy was nice enough to book me on another connecting flight (going to Newark, same as the one before) leaving 30minutes after that one so I could still catch the international flight from there to Stockholm with no rush. And he also got me in the front of the line through security so I wouldn’t miss it again. It was awesome I would have been totally lost otherwise. :)

By: Guus

Guus — Thu, 09 Dec 2010 21:35:14 +0000

Does anybody understand the new Frequent flyer rules of KLM? Even Elite members flying KLM for many years do get 25% miles on cheapest tickets. If you would like same quantity of airmiles as other companies are giving for same flight you have to buy more expensive tickets (normaly hundreds of Euro’s more expensive).
Looks like they would like to say goodbuye to their frequest flyers. KLM had been my favorite for many years and I did fly many miles but I am ready with Flying Blue program because of this. I do not want to pay that much extra money just for miles.

By: Tony

Tony — Mon, 08 Nov 2010 13:41:19 +0000

@Richard,

In the case of a family emergency passengers should call their travel insurance. It is for these kinds of situations that passengers should take out travelinsurance. Anyone travelling without insurance is not very smart to say the least.

And if a ticket is non-changeable it is the passenger who is to blame. It is the passenger who only looked at the ticketprice and didn’t mind the ticket conditions because he was being cheap and only cared about his wallet.

So it’s not KLM’s corporate greed, but the customer’s shortsightedness which is the real problem.

By: capitalism can suck my d*&%

capitalism can suck my d*&% — Thu, 12 Aug 2010 21:45:47 +0000

i flew with klm and they are fantastic, it’s not the airlines fault that he lost the ipod it was yours. If you were smart enough and had more common sense you would take it with you on carry on. also its good riddance that your ipod was lost because apple is the company of Hitler and the devil and it is good that it has been cast down into hands of people who deserve it, not ignorant American snobs who are so spoiled that if one little thing goes wrong they have to go out and cry their story to the world

By: orangetree

orangetree — Wed, 04 Aug 2010 13:31:06 +0000

Electronics item should not keep in checked in luggages as all airlines restriction. It is not fair for KLM. I travelled with KLM for many destinastions from Arlanda-Amsterdam, Istanbul-Amsterdam, Amsterdam -Lima.. They are quite professional and friendly.

By: Richard

Richard — Wed, 31 Mar 2010 16:25:18 +0000

On occasion where an Irish passenger’s father died suddenly and the passenger could no longer use the first part of a return flight, KLM decided to not only to refuse this passenger’s request to change the outbound date of the flight but also to disallow this passenger the right to use the return portion of the ticket. This policy forces people who are grieving to purchase entirely new tickets – and a sudden death usually incurs many extra expenses already.

Meanwhile the corporate greed of KLM gains a new seat to sell off a premium price. While KLM states some tickets are non-changeable, the Boycott KLM campaign aims to highlight the opportunistic advantage KLM happily takes in punishing people during a time of tragedy. Policies like this are quietly slipping into many corporation’s race to the bottom and it is time that we send a message that people demand better and that a such thing as corporate sympathy can exist. It can also exist profitably for companies when they see that their subhuman attitude costs more than it saves.
Please join this group and pass this message along to all of your friends and especially family members and groups. We can make a difference. Most importantly BOYCOTT KLM!

By: G.P.A. Cosijn

G.P.A. Cosijn — Tue, 26 Jan 2010 10:38:14 +0000

Booked e-tickets to Capetown. Accepted. At the luggage check-in counter in Amsterdam, the lady refused to allow us on board, because we were returning after 3 mo nths and did not have visa. Had to rebook our return flight just before departure by paying each 100 euro.
In Cape Town we received visa for three months and were told to go to the Immigration Office if we would like to extend our stay. Even if we had arrived with a ticket extending 3 months, we would be allowed to enter.
KLM accepted us first and at the last moment refused us on board, asking 100 euro per person. We are unable to find a customer email or even a telephone number to make complains and ask for a reembursement. Can anyone help with an emial-address?
Absolutely distasteful of the KLM to let customers down.